The FCA found approximately 560,000 customers have paid out over £300 million more in car finance per year than was necessary
An FCA investigation revealed that the average customer on a £10,000 PCP agreement over four years has been overcharged by more than £1,100
If you have bought a car through a finance deal before 28 Jan 2020, you could be one of the thousands in the UK to be owed mis-sold car finance compensation.
Find out if you qualify in minutes.
Complete our quick and free eligibility check by providing some basic details about your PCP finance
agreement. No commitment, no hassle.
Let us handle the paperwork.
Once eligible, we will gather all the necessary information including finance agreements and prepare
your claim for submission.
Get what you’re owed.
Your claim will be reviewed to determine how much compensation you are owed. If successful, your
payout will be delivered quickly and securely.
Sometimes hidden in broad daylight and plain sight, contracts contained the term that there “may” be commission payable to the intermediary, that’s the car dealership to you and me.
In most cases this was never pointed and in some cases there was no reference to it all!
The Mystery Shopper
The Financial Conduct Authority (FCA) investigated 122 motor resellers in a “mystery shopper exercise”. This included 37 franchised retailers (acting as a franchisee for a motor manufacturer), 60 independent retailers (smaller, local dealerships), 14 car supermarkets and 11 online brokers (offering either finance-only solutions or an introduction to a franchised retailer).
The outcome of this investigation revealed that very few of these “brokers” actually told the mystery shopper that there was any commission involved at all.
Only 1 of the 37 franchised retailers, 4 out of the 60 independent retailers, 2 of the 14 car supermarkets and 4 of the online brokers.
The FCA says that it could not go through with the purchases (obviously) so could not confirm if the subject of commission was brought up later. It does not sound very likely, especially if you are just about to buy a car that you have set your heart on. What or how would you change your mind?
The FCA reckons that as a result of this, car buyers have been ripped off to the tune of an eye-watering £300million per year in additional interest charges.
Expertise you can trust
Our team of experienced professionals understands PCP vehicle finance claims inside and out. We know the tactics brokers use to maximise their profits at your expense, and we’re here to put an end to it.
No Win, No Fee
Worried about upfront costs? Don’t be. Our “No Win, No Fee” policy means you only pay us if we successfully recover funds for you. That’s our assurance of dedication to your financial success.
This article explores a pivotal legal decision in Johnson v. FirstRand that sheds light on consumer rights in car finance deals. Many buyers trust brokers...
In an unfolding financial saga that has caught many by surprise, a significant number of UK consumers who purchased cars through finance deals before 28...
In a shocking revelation that has rocked the automotive finance sector, the Financial Conduct Authority (FCA) has uncovered a staggering £300 million overpayment by approximately...
In a recent revelation that has sent shockwaves through the automotive finance industry, an investigation by the Financial Conduct Authority (FCA) has shed light on...
In the world of car financing, Personal Contract Purchase (PCP) agreements have become increasingly popular. Offering lower monthly payments and the allure of driving a...
© Copyright 2025 PCP Vehicle Claims All Rights Reserved
You do not need to use a claims management company to make your complaint, you can do this yourself for free. If your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free, click here. The customer must lodge a complaint first before it can escalate to the Financial Ombudsman Service.
Harcus Parker
Claims are managed by Harcus Parker which is a limited company authorised and registered by the Solicitors Regulation Authority (SRA ID number 653501) and registered in England and Wales with company number 11352441.
Claims.com
Marketing, website, technology and evidence collection services are powered by Claims.com which is a trading name of P & J Moore Ltd, a company registered in England & Wales with number 11899677. Registered company address: 5 Rayleigh Road, Hutton, Brentwood, England, CM13 1AB. Data Protection Number: ZA840759